DocExpress FAQs (Frequent Asked Questions):
This Frequently Asked Questions section primarily deals with questions related to the DocExpress in terms of software and hardware or installation.

General Questions

1.How does DocExpress work?
In order to make DocExpress work, the PC or notebook must have USB2.0 port available to connect with DocExpress. Generally speaking, PC with Pentium IV CPU has embedded USB2.0 ports as standard.

2.Is the USB 2.0 interface a must for installing DocExpress?
Yes, DocExpress must works under USB 2.0 environment.

3. Is any type of USB 2.0 chip compatible with DocExpress?
Yes. According to the test process, various USB 2.0 chip from the embedded or external interface card is compatible with DocExpress.

4. Does DocExpress support other output such as TV-Out and etc?
No, only supports USB2.0 interface.

5. How many application software does DocExpress support?
In addition to the bundled software-VideoCenter Mini.,DocExpress also support Windows WDM, VFW and TWN.

6. Is any adjustment required after moving or reinstalling DocExpress?
In general, there is no need for adjustment after moving or reinstalling DocExpress. The lens of camera head could be required adjustment, if the image shown on the screen is not clear enough.

7. Does DocExpress require the additional light?
The ambient light is good enough for DocExpress to capture images. If you want to add the extra light, the adjustment of lens is required to make the image shown on the screen as sharp as possible.

8. What can be adjustable on the camera lens?
The focus of camera is adjustable to cope with the changes in environment as to the exposure.
The Auto-Exposure function is pre-setup. If you require changing the exposure, please follow the instruction from the operation manual.

9.How to deal with the abnormal exposure?
In certain circumstances, the exposure may be abnormal because of the refection from the captured material, or uneven ambient light. When that happens, please adjust the light, focus, or exposure to resolve.

10. How many operation modes of DocExpress are available?
DocExpress is a foldable design, so the mode of DocExpress is changeable according to your needs. For example, DocExpress can be used as web-cam or document camera. Once you change the mode of DocExpress, some focus adjustment could be required.

11. Can DocExpress be integrated with other application?
Yes, if you want to integrate DocExpress with your existing application. New Image supports the corresponding API and SDK tools. Please contact us to get more information.

Installation Questions

1. First time, when I plug in the DocExpress connector to USB port, but there is no "search for new hardware wizard" found on the Windows?
The situation means that DocExpress USB device is not work well. Please re-plug the USB cable between DocExpress and PC; also make sure that the light above the camera head is turn on.

2. What attentions should be paid on Windows XP installation?
The device driver of DocExpress installed under the Windows XP could be the older version (Omnivision Supercam) instead of new one. When this happens, the DocExpress cannot work properly. Please refer the installation Guide for DocExpress to resolve it.

3. When I install the software completely, but there still some error when executes?
In order to make sure the success of software installation, it is required to restart the computer after first time installation. If still not work, try to remove the software and check the install environment step , and try it again.

Software Questions

1.Why installed hardware and procedures, the choice photographed model, newimage supercam not jump out the window and the words?
You first determine whether or not the hardware properly connect the usb first machines will be fully inserted, If the hardware after this fire, and then determine whether or not your driver installation successful installation instructions can refer to the statement.

2.the operating system is XP. Why do I use to the general user competence (USER) login. normal operating software?
POWER USER, and the software is currently limited to the use of ADMINISTRATOR, This is because the software in the filming process, will amend the relevant set of relations.

3.I installed the software, but that is a blank screen?
Please confirm whether your hardware for USB 2.0. This is normally because USB 1.1, USB 2.0 hardware to be used normally.

4, I installed the software, but why key interception by the time that it would lead to a wrong message? This is because the installation process is not entirely good relations, please remove Videicentermini procedures one can be re-installed.

5, installed more easily shoot documents can be used by shooting devices are different for the next USB port, no camera?
USB requires the installation of a camera driver.

6.why Usage mode, the shield can be used without preconditions?
Grasping the need for pre-screening parameters printers, copy or copies of the proposed entered the disk model, Other models can be used in the pre-screening.

7, the images are there for the interception, at the map, has not filed?
Please confirm your Gongjulieshang the beginning of a crucial interception installment was pressed.

8. had been flashing for shooting pictures, or even Hue situation?
inadequate lighting changes in the grading of some of the computer desktop as frequent or reflective of the actual situation, and will continue for white balance. Hue and have flashing or circumstances.

9, such as software, video black Why?
There may be more vulnerable for two reasons : NG shooting shoot documents requested USB2.0 drive; If Window2000 System Operation, reloading Service pack 4.

10, the software can take the A3 paper?
Yes, you can be achieved through increased placing field, but to a certain extent, affect the video image quality. You can change the resolution to enhance video image quality.

11. shooting NG screen video recording function and the function of any different? Answer : video function can be achieved through software interface on the button. CTRL+K screen recording by shortcut keys, CTRL+L end.


12.the document images over the small video screen, how can we only shoot documents?
The use of shielding function shown in the figure, the document will not be further split over swaps.


13, the software screen or video recording functions Why cards?
XVID recommend installing software with belt > then to begin procedures ->XVID->Configure Encoder->Othe r Opitions… ->Display encoding Application List status removed. confirm it.

14, the bulk by various books and photographed any difference? Answer : can shoot on books by various useful functions can be used to take pictures page by parity.

15, it is necessary to use that camera equipment MSXML4?
yes.

16.the angle camera range?
A different perspective : the same height can be measured on its own.

17, camera specific high right?
Most of our good hardware help you transfer a fixed height, can be used directly if they wanted to adjust their height field can be measured.


Others Questions

1. What about the TIFF format supported?
The TIFF formats supported by VideoCenterMini is that the JPEG-TIFF format is Compression = 7, not Compression = 6. Compression = 6 is defined in TIFF 6.0 but turns out not bug free. Compression = 7 is defined in TIFF technical note #2 as a replacement. VideoCenterMini reads and writes only Compression = 7 type TIFF file.
Mnay existing graphic package,including the image program comes with Windows 2000, works only with Compression = 6 tiff file. In this case, you should convert the tiff file to the uncompress format first.
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